Support
The helpdesk provides full customer support for all of our software systems.
Tel: 0114 257 3645
Email: helpdesk@alciumsoftware.com
Alcium Software has an excellent track record in customer support and we recommend contacting any of our existing clients to get their views on our levels of service. Evolutive is supported by an extensive aftercare service and service level agreement, which includes:
Unlimited telephone helpdesk or email assistance
We aim to close out all enquiries upon receipt of the initial call. All interaction is logged on our system. If an issue requires further investigation, it is alerted and further examined by our technical team as soon as possible.
Online help centre and system documentation
The Help module in Evolutive contains the full system manual, a series of helpful run sheets, new release notes and contact details for the Helpdesk.
System Upgrades
Evolutive is constantly refined to meet the on-going needs of our clients. We welcome any views on software enhancement for future releases of Evolutive and the annual licence ensures that you are up-to date with the latest version.
Click here to find out what our clients have to say about the Helpdesk.
To find out more about Evolutive, or to request a demonstration, please Contact Us here 
