About the Role
We’re looking for a motivated, client-focused Digital Support Technician to join our friendly, close-knit team.
This role is ideal for someone starting their career in technology or digital systems who enjoys problem solving and working with people. You’ll play an important role in supporting our clients by helping resolve technical queries, diagnosing issues, and ensuring they receive clear and helpful support.
Working as part of our support desk, you’ll speak with clients by phone and email to understand reported issues, investigate problems, and help coordinate solutions with our development, delivery, and account management teams. You’ll also assist with maintaining and improving the systems our clients use every day.
Alongside support responsibilities, you’ll gain exposure to working with SaaS platforms, data tools, and digital systems, including assisting with online forms, reporting dashboards, and data queries.
Full training and support will be provided, so we’re primarily looking for someone who is curious, organised, a good communicator, and eager to learn.
The role is based in our Chapeltown, Sheffield office (9am–5pm).
About Evolutive
Evolutive is a platform used by organisations across the UK to deliver programmes that support businesses and individuals, many of which are funded through national government initiatives.
Our clients include local authorities, universities, chambers of commerce, and organisations delivering business support, grant funding, and employability programmes. The platform helps teams manage participant journeys, grants, marketing activity, and reporting through tools such as grant management, data dashboards, and diagnostic assessments.
Each system is tailored to the needs of the organisation, with thousands of users across the UK relying on the software to manage their programmes efficiently.
Learn more at: https://evolutive.co.uk
What You’ll Be Doing
- Acting as part of the support desk, responding to client queries by phone and email
- Speaking with clients to understand, diagnose, and help resolve technical issues
- Logging and investigating reported problems and working towards solutions
- Liaising with account managers, delivery teams, and developers to resolve client issues
- Providing clear updates and communication to clients throughout the support process
- Assisting with troubleshooting platform, data, or reporting queries
- Contributing to improvements across the platform and internal systems
What We’re Looking For
- An interest in technology, digital systems, or software platforms
- Strong communication skills, both written and on the phone
- A professional and helpful telephone and email manner
- Good problem-solving and logical thinking skills
- Strong attention to detail and organisation
- Ability to work with different teams to help resolve issues
- Basic familiarity with Excel, data, or reporting tools (helpful but not essential)
- A willingness to learn and develop new skills
This role would suit someone who has recently completed a college course, apprenticeship, or degree in IT, digital, or data-related subjects, or someone looking to start their career in the technology or SaaS sector.
What You’ll Get
- A supportive environment where you can learn and develop technical skills
- Hands-on experience supporting a leading software platform used across the UK Public Sector
- A close-knit team with regular social events
- Competitive salary (depending on experience / apprenticeship pathway)
- 20 days holiday plus Bank Holidays, rising to 30 days with service
- Healthcare benefits including dental and eye care after probation
- Discounted gym membership
- Access to financial planning services
- Employer pension contributions
- Opportunities to take part in charity and team events
Job Type: Full-time
Level: Junior / Apprentice considered
Please complete the form below to be considered for this role.